NOC onsite Support Engineer

  • Job Location: England
  • Type: Contract
  • Posted: 08/04/2022

A large portion of the role is focused on orchestrating the application of design changes and investigating critical issues on site. They will regularly function as the technical representative of the NOC/Project on behalf of Client to the wider community, including the customer and business partners, at times without direct support.


•Strong Technical competence in Networking, with a strong understanding of other technologies, such as Aruba, Clearpass, Palo Alto, Juniper and HP switches.
•Strong understanding of network access controls using 802.1x over LAN and WLAN technologies
•Ability to troubleshoot and diagnose Aruba WLAN issues using Aruba toolsets
•Work closely with all agencies to understand required changes for new on site occupier roll outs
•Ability to maintain basic cable configuration database and patch management.
•Manage local based spares pool.
•Provide basic user support for video and audio conferencing systems.
•Provide on-site support to the Client’s Support Operations Centre and Service Delivery Lead.
•Work closely with all agencies to understand further changes and occupier take ons.
•Strong skills in fault diagnostics and resolution as well as ability to produce technical documentation.
•Strong business and communications skills within the department to provide confidence and direction to other technical helpdesks.

Other experiences:

•Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision making process within the service management internal and external environments.
•Accountable for the performance of the technical and operational service elements that are delivered.

•Provide the lead on site technical support role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.
•Apply technical governance to inbound deliveries from the project/operations to ensure they accurately reflect the live environment & are appropriately structured to enable successful technical service delivery.
•Consistently perform and deliver outputs within the service contract time constraints (KPI’s & SLA’s).
•Provide concise documentation to support the delivery and maintenance of services.

•Act as an on-site technical support Point of Contact for specific technical issues, or tools applicable to the Client’s infrastructure.

Capital International Staffing Ltd is acting as an Employment Business in relation to this vacancy.


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