Service Delivery Manager

  • Job Location: Corsham, England
  • Type: Contract
  • Posted: 05/08/2022

Your tasks:

•Lead Clients response to customer requirements for incremental business
•Produce, communicate and deliver plans to meet the requests
•Coordinate the commercial, financial and technical inputs to the Service Proposal
•Organise and run internal and customer-facing reviews
•Ensure that all tasks that require action by a member of the wider Multi-Functional Team are completed ‘On Time’ and ‘On Quality’.
•Prepare and support presentation at the risk management review
•Identify and implement continuous improvements to the way the department operates
•Support the department with performance analysis and departmental reporting.
•Facilitate meetings and draft minutes of meetings and reviews for formal release
•Ensure Service Level Targets (SLT) agreed with internal and external suppliers are met
•Represent Service Development at specifically identified meetings and workshops
•Manage Service Development responsibilities through the appropriate tools
•Compile and deliver management reports, as required
•Forecasting future order intake and generate order intake for Clients Secure Communications, in consultation with Service Management


•IT Service Management, for example IT Infrastructure Library (ITIL) Version 3 or 4 at the Foundation level
•Project Management, for example Association for Project Management (APM) Project Fundamentals Qualification (PFQ), Project Management Institute (PMI) Certified Associate in Project Management (CAPM), or similar
•Bid Management, for example Association of Proposal and Bid Management Professionals (APMP) and Shipley bid management techniques.
•Forecasting future order intake and generate order intake for Secure Communications, in consultation with Service Management
•The review and improvement of service delivery processes and procedures
•Maintaining and improving customer satisfaction through the timely delivery of appropriate Service Proposals
•Persuasive: the ability to influence internal and external stakeholders to achieve a business goal
•Analytical: the ability to interpret and understand the impact of a customer’s request
•Communication: the ability to communicate with all types of internal and external stakeholders using a range of mediums, including verbal, electronic or presentations
•Creative: the ability to create meaningful customer-focussed offers
•Organised: the ability to plan and execute a project to deliver the required output
•IT literate: including the ability to operate Microsoft Office, especially Excel, PowerPoint and Word.

Capital International Staffing Ltd is acting as an Employment Business in relation to this vacancy.


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